Modify the call flow of a tracking number

To modify the call flow of a tracking number, please follow the below steps.

1. Click on Numbers in the left-hand menu.
2. Click on the number name to access the routing.
   
   
    

3. If the call flow is not showing, select Call Routing tab in the number details pane
   
   

   If the call flow is shared with other numbers, a banner will be shown at the top of the call flow, allowing you to click Show to see which numbers the call flow is shared across.

   
   
   If the call flow is shared across all tracking numbers, the routing will be updated on all numbers when saved.
    

4. Enter the destination number where calls will be received
   
   
    
5. Toggle the switches on/off to activate or deactivate a feature.
   
   
   
   The available features are:
   
   Call Recording (including call recording preamble) - If the field is left blank or no custom recording is uploaded, the WildJar professional recording will be used by default. Click on the play button to preview the recording.
   
   
   
   You can also enter your own text and let our text-to-speech engine do the talking. The voice used will depend on your account level settings.
   
   Timeout - The number of seconds (between 5 and 60) before a call is considered unanswered. If voicemail is enabled, it will be played after this timeout. The default timeout if this is not activated is 25 seconds.
   
   
   
   Call Whisper - This message will be played to the destination handset immediately upon answering a call. A beep is played immediately after the whisper message to indicate that the call has started.
   
   The below placeholders can be used in the whisper text to dynamically replace the tracking number name or tracking source at call time. This is useful when sharing call flows across multiple numbers but where the name of the number is needed in the whisper.
   
   {{trackingName}} - the tracking number name
   {{trackingSource}} - the tracking source name
   
   Voicemail and Call Alerts - Enter your own text and it will be transformed into speech or enter the URL of a hosted MP3 file.
   
   You can also select whether you want to receive missed call alerts, all call alerts or not receive alerts at all. You can enter as many email addresses or mobile numbers as you like.
   
   
   
   To add an email or SMS recipient, type their email address or number into the "to" field and click the + icon:
   
   
   To remove an email recipient or SMS recipient, click on the red cross next to the contact email or phone number:
   
   
   
    
6. You can also activate advanced features 🌶️ by toggling the buttons on in the top right.
   
   
   
   The available features are:
   
   Friendly Name - A descriptive name for your call flow or answer point location. For example, "head office". Useful to identify a call flow if you're sharing routing between numbers.
   
   
   
   Share Call Flow - Replace the call flow of the current number with another tracking number in the same account. If the current call flow is shared, you can create a new call flow for this tracking number only.
   
   
    
7. Click Save.