You probably already send cart abandonment notifications and feedback emails after successful bookings and service reminders, but there's radio silence for customers post phone call.
How do you know whether your customers are having a great experience with your brand or business over the phone?
Solve this with WildJar's SMS Follow Up!
Set up SMS workflows that send automated, tailored messaging to reinforce your brand's commitment to delivering excellent experiences.
With SMS campaigns receiving an average response rate of 30%, compared to email campaigns, which is 4% - why wouldn't you use the best method to communicate and receive feedback?
Whether your business misses a call or answers it, we have your SMS communications covered. Take control of customer engagement with your company and leave an excellent customer experience.
- Custom Workflows: Choose to automatically send an SMS on a number of after call options i.e Missed calls, All calls, routine service enquiries etc.
- Adjustable Time Frames: Send the follow up SMS immediately or set time delays e.g. an hour, day or even a week later.
- Templates: Create templates that trigger based on the call i.e. send an SMS to the customer when you miss their phone call inviting them to leave their details with the best time to contact them.
- Include Calls-To-Action: Offer the option to request a callback or sign up to your newsletter, to recover missed sales opportunities.
- White Labelling: Direct communication from your business.
- Net Promotor Score: Create a template to send to customers asking them to give feedback on the call for NPS.
Supports SMS 2 Email and 2 Way SMS