How are missed, busy, and abandoned calls measured?
Missed, busy and abandoned calls are the three different kinds of missed call statuses recorded in the WildJar system.
|How it is measured
|The call has not been answered (by a person or the answer point phone system) before the missed call timeout.
|The caller has hung up before the call is answered (by a person or the answer point phone system) and before the missed call timeout
|The call has received the busy signal from the answer point or the answer point's network.
By default, the missed call timeout is set to 25 seconds but this is fully customisable in the call flow settings.