How are missed, busy, and abandoned calls measured?
Missed, busy and abandoned calls are the three different kinds of missed call statuses recorded in the WildJar system.
|Call Status||How it is measured|
|Missed||The call has not been answered (by a person or the answer point phone system) before the missed call timeout.|
|Abandoned||The caller has hung up before the call is answered (by a person or the answer point phone system) and before the missed call timeout|
|Busy||The call has received the busy signal from the answer point or the answer point's network.|
By default, the missed call timeout is set to 25 seconds but this is fully customisable in the call flow settings.