Call intelligence allows you to transcribe your calls and identify the emotion and sentiment of the caller. Quickly gain access to conversation insights and improve your digital marketing strategy and sales performance.
Setting Up Call Intelligence
- Select Power Ups from the sidebar.
- Under Call Intelligence, click Configure
- Select the account you would like to configure Call Intelligence on.
- Toggle the switches on for each number you want to activate transcription on.
Please note, call recording must be enabled for call transcription and spotlight to work.
- Click Save
Congratulations, call transcription is now set up on your account! 🎉
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