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Port a phone number to WildJar

  • Updated

Porting a number into WildJar gives you the ability to use a number you already own to track calls.

Number portability and the porting process varies from country to country, please select your country from the list below to learn more.

If your country is not listed, please contact us.

Australia and New Zealand

Port requests can be submitted from within the WildJar portal, you will need the below details in order to submit the port request:

  • Service number(s) you wish to port
  • The customer account number for each service number
  • The name of the losing (current) carrier
  • A copy of the most recent invoice for the service, clearly displaying the service number(s).
    If the service number is not shown, you may be asked for further information to validate the port.

To raise the port request, please follow the instructions below:

  1. Click Numbers in the main menu
  2. Click Port your existing Tracking Numbers from the bottom of the number list
  3. Click New Request
  4. Fill in the required details and select the account the numbers will be placed into.
    Note: If you are an agency or reseller and are raising a port on your client's behalf, you will need to enter the business name, address, ABN, contact, full name and role title of the authorised party at your client's business.
    porting.png

  5. Click Submit

The port request will then move into pre-approval stage.

If the port request is accepted, you will receive an email asking you to configure the number.

Once configured, you will receive an email confirmation that the port will be automatically submitted for processing.

Porting takes approximately 7-10 business days from submission. You will receive an email to confirm once the porting is complete.

If the port is rejected, you will receive an email with the reason for rejection - please resolve this an update the port request by going to Numbers > Port your existing Tracking Numbers and clicking on the port request. Once submitted, the request will return to pre-approval stage.

United Kingdom

To submit a port request, please provide the below details in a request to our support team.

  • Service number(s) you wish to port
  • The customer account number associated to each service number
  • The name of the losing carrier
  • A copy of the most recent invoice for the service.

Our support team will ask you to sign a Letter of Authority (LOA), granting us permission to port the numbers.

We will additionally ask you to provide some configuration details, to ensure continuous service when the number ports in. This includes:

  • Source name to be allocated to the number (eg. Website Number)
  • Answer point where calls will be answered
  • Email addresses for call alerts

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