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Start a one-to-one SMS conversation

  • Updated

The WildJar platform allows you to engage your customers or leads in two-way SMS conversations simply from within the dashboard.

Getting started

Before you can start an SMS conversation with your customers, you will need to have a mobile tracking number on your account. If you don't yet have a mobile tracking number, you can order a mobile number.

How to start an SMS conversation

You can start a one-to-one SMS conversation using the below steps:

  1. Navigate to SMS > Inbox
  2. Click New SMS
  3. From the Sender drop down, select a mobile or SMS-enabled tracking number to send from:

    sms-inbox-choose-sender.png

  4. Enter the recipient's mobile number in the Target field.
  5. Enter the content of your SMS in the Message text box. There is a counter on the right hand side of the text box to show you how many characters you've used and how many SMS parts the message needs to be sent in.

    sms-inbox-send-new-sms.png
    Note: A single SMS consists of a maximum of 160 characters. If the SMS exceeds 160 characters, each part is sent as a separate SMS with a maximum of 153 characters per part). Some characters, such as emoji, must be sent as unicode and as a result will reduce the character limit to 70 characters for single part SMS and 67 characters for multipart SMS.
  6. Click Send SMS.

Congratulations, your SMS will now be sent! 🎉

Any replies to your message will be shown in the SMS Inbox as well as forwarded to the email address associated with tracking number you sent from.

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