The WildJar platform allows you to engage your customers or leads in two-way SMS conversations simply from within the dashboard.
Before you can start an SMS conversation with your customers, you will need to have a mobile tracking number on your account. If you don't yet have a mobile tracking number, you can order a mobile number.
How to start an SMS conversation
You can start a one-to-one SMS conversation using the below steps:
- Navigate to SMS > Inbox
- Click New SMS
- From the Sender drop down, select a mobile or SMS-enabled tracking number to send from:
- Enter the recipient's mobile number in the Target field.
- Enter the content of your SMS in the Message text box. There is a counter on the right hand side of the text box to show you how many characters you've used and how many SMS parts the message needs to be sent in.
- Click Send SMS.
Congratulations, your SMS will now be sent! 🎉
Any replies to your message will be shown in the SMS Inbox as well as forwarded to the email address associated with tracking number you sent from.