Question
How are missed, busy, and abandoned calls measured?
Answer
The WildJar system records missed calls as either missed or abandoned. The below table outlines how these calls are categorised in the call log:
| Call Status | How it is measured |
| Missed | The call has not been answered (by a person or the answer point phone system) before the missed call timeout. OR The call has received the busy signal from the answer point or the answer point's network. |
| Abandoned | The caller has hung up before the call is answered (by a person or the answer point phone system) and before the missed call timeout |
By default, the missed call timeout is set to 25 seconds but this is fully customisable in the call flow settings.