When you receive a call through one of your tracking numbers, the WildJar platform can send an alert via email or SMS to notify you.
This is helpful in letting you know if a lead has seen your marketing campaign and have tried to reach out to your company by dialling the tracking number. You may want to get back to your customers especially when you missed their calls.
To configure or update the call notification, follow the steps below;
- Click on Numbers in the left-hand menu.
- Click on the number name to access the call routing configuration.
- Toggle on the voicemail switch.
- Upload an mp3 audio file for the outgoing message, or simply type the message you want callers to hear in the message box.
- Under "Send notification", select whether you'd like to receive notifications for All Calls or Only Missed Calls.
- Select from the list of users emails or phone numbers to add or enter the email address or mobile number of recipients inside the to box. You may enter multiple recipients.
- Click Save.
Call Alert Experience
Call alerts are send out using the below email and SMS templates.
If you have customised the WildJar portal to use your own branding, it will show the branding which has been configured.
Email alerts
SMS alerts
SMS alerts look as below