How to view calls in Google Analytics

  • Updated
Before you follow these steps to view calls in your Google Analytics account, make sure you have set up Google Analytics Integration in your WildJar dashboard.

WildJar pushes all calls into your Google Analytics account as an Event.

To view these calls please follow the below steps:

  1. Login to your Google Analytics Account
  2. On the left sidebar, navigate to Behaviour > Events > Top Events

    behaviour-ga.png

  3. You should then see the following graph with all of your Top Events:

    top-events-ga.png

  4. As standard, WildJar pushes the Source Name into the Event Action and the Status of the call (Answered, Missed, Busy etc) into the Event Label. 

    You can also drill down into further by using the 'Secondary Dimensions' tab and pulling out key information such as source/medium as well as keyword and session information.

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