Skip to main content

AI Performance Agent: Automatically score calls, highlight good customer experiences and escalate issues

Updated
AI Performance Agent is currently in limited beta. If you'd like early access, please contact our Support or Customer Success team and we'll get you set up!

Prerequisites

Configuring the Performance Agent

  1. Select AI from the sidebar.
  2. Select the account you would like to configure WildJar AI on.
  3. Under the AI Performance Agent tile, switch the toggle on to activate the lead agent.

    ai-performance-agent-tile.png
     
  4. To customise the setup, click Configure
  5. If you want to change the numbers the AI Performance Agent is activated on, select either Apply to all Tracking Numbers (default) or Select Tracking Numbers.

    ai-performance-agent-enable.png
     
  6. If you would like to give our AI additional context about your business and help score calls accurately, you can configure your business type, context, examples of what you consider good calls, typical call types you handle and accepted business practices, you can add them here.

    If you don't configure anything, the AI will use the best practices for your category.

    ai-performance-agent-configure.png

Next steps

Congratulations, your AI Performance Agent is now set up! 🎉

You might also like to: