Transcribe phone calls, get summaries and detect emotion and sentiment with WildJar AI

WildJar AI Call Intelligence allows you to transcribe your calls and identify the emotion and sentiment of the caller. Quickly gain access to conversation insights and improve your digital marketing strategy and sales performance.

Table of contents

• Setting Up WildJar AI
• Viewing transcripts, summaries and sentiment analysis

Prerequisites

• Call recording must be enabled in the call flow for WildJar AI to work.

Setting Up WildJar AI Call Intelligence

1. Select AI from the sidebar.
2. Select the account you would like to configure WildJar AI on.
3. Toggle on Activate AI for this account 
    
   
    
4. Select if you'd like to apply AI to all numbers or selected numbers.
   Please note, call recording must be enabled for call transcription and spotlight to work.
   
   
   
   If you choose Select Tracking Numbers, toggle on the numbers you wish to activate AI on.
   
   
    
5. Click Save

Next steps

Congratulations, WildJar AI is now set up on your account! 🎉

You might also like to:

• Create Spotlight tags to automatically tag and score interactions based on specific keywords or groups of keywords spoken
• View transcripts, summaries and call sentiment

Viewing transcripts, summaries and sentiment analysis

1. Go to Calls
2. Click the + icon next to the call you wish to view the transcript, summary or sentiment analysis for:
   
   Under the Call Summary section, you will see the summary of the call:
   
   
   
   Under the More Info section, you can view the full transcript, sentiment, and breakdown of speaking times/silence:
   
   
    
3. Click Open Transcript Details to view the full text of the transcript